Help / FAQ
Quick Help:
1-866-206-5393 or customerservice@ticketstoseats.com
Why buy tickets from Tickets to Seats?
- Tickets to Seats offers a wide
selection of tickets for nearly every event at competitive prices.
We are true fans of live-entertainment and understand the reasons
why you desire premium tickets. We take great pride that our
customers testify their experience dealing with Tickets to Seats is
easy and enjoyable. You'll find that our selection, service and
prices can't be beat!
How do I know that the tickets are genuine?
- By purchasing from a reputable
broker you can be assured that we have taken the necessary
precautions to guarantee that they are genuine. We thoroughly
screen and verify all of our sources for tickets and only buy from
those that meet our most stringent rules. Our business relies upon
repeat business and we have a vested interest in maintaining good
relationships. We pride ourselves on our reputation and guarantee
the authenticity of all tickets.
What is a ticket broker?
- A ticket brokers buys tickets
from wholesalers and other sources, and resells them at increased
prices that reflect the costs of obtaining premium seating. While
many people compare ticket brokers to ticket scalpers, there are
drastic differences between the two. Ticket brokers guarantee
ticket legitimacy, strive to maintain good customer relationships
and maintain an office with regular business hours. Due to the
difficulty of purchasing good seats (or sometimes, any seats) when
they go on sale through Ticketmaster or the box office, ticket
brokers are increasingly becoming the route to take when you need
tickets for a hard to get or sold out event.
Why buy tickets from a ticket broker?
- Ticket brokers provide a valuable
service for many reasons. One of the biggest differences between a
ticket broker and the box office is that you have a choice of where
you get to sit. Convenience is a large factor as you don't need to
stand in line or wait on the phone or on the Internet at any
particular time just to get seats you may or may not like. You may
have a favorite performer coming to town and simply must have the
best seats. Often tickets are needed at the last minute and only a
ticket broker can help. Sometimes tickets are not even sold to the
public (i.e. Super Bowl) or are otherwise impossible to get, a
ticket broker can get you in. When you go out of town on vacation,
a ticket broker can get you tickets to shows worldwide.
Entertaining clients or business associates? A ticket broker can
find you the best last-minute tickets. At Tickets to Seats, we take
great pride in the services we offer.
How do ticket brokers get their tickets?
- Ticket brokers put their capital
at risk daily by purchasing tickets from Season Ticket Holders,
conventional public sales, and soliciting through advertising.
Ticket brokers are not affiliated with Ticketmaster and do not buy
up large blocks of tickets prior to the public sale of
tickets.
Why do ticket brokers sometimes charge so much above the face
value?
- The costs for obtaining tickets
are always related to the market demand. At times we may pay many
times the original face value to obtain tickets that are in demand.
Our service charge above the ticket face value relates to the cost
of obtaining these premium tickets. Ticket brokers often risk a
great amount of capital by estimating the demand from their
customers in order to provide a great selection while it is not
unusual for ticket brokers to lose some or most of their investment
in any particular event.
If not for ticket brokers wouldn't there be plenty of seats
for the fans?
- No. Ticket brokers generally have
a very small percentage of seats to any event and it does not
affect availability at all. Most shows that are sold out would not
even come close to having enough seats for all the fans wanting to
attend.
Don't ticket brokers purchase large blocks of tickets before
the public?
- No. Most performers and sports
teams assure that this does not happen. Promoters make sure that
the tickets are not sold in advance and impose limits when they go
on sale so that one person cannot buy a large block. The tickets
that brokers have available are usually purchased at the general
public on sale a couple of seats at a time.
How do I receive my tickets?
- You will receive your tickets via
FedEx. Most orders must be sent to an address where a signature can
be obtained for the delivery.
Are the seats next to each other?
- Unless otherwise noted, seats
purchased in sets or groups are always next to each
other.
Can I buy an odd number of tickets?
- Although we are not able to break
up a group of 2 or 4, you can select an odd number out of a group
of odd numbers listed or for any group of 8 or more. If these
options are not available online, please call us and will we do our
best to accommodate you.
If I wait until closer to the event, will I get a better
price or deal?
- Waiting until a few days before
or the day of an event to purchase tickets can be risky. The ticket
business is much like the stock market and prices are based solely
on availability and demand. If you wait, the event can sell out,
the price can go up, down or remain the same. It is important to
note that by waiting the customer takes the chance of not being
able to get any tickets or paying much more than what they would
have paid initially. Keep in mind that due to market driven price
fluctuations, we can not honor prices that were quoted out at an
earlier date.
What happens if my tickets are lost or stolen?
- Losing tickets is identical to
losing cash money. They are almost impossible to replace. Please
keep your tickets in a safe, dry place. If they are lost or stolen,
please contact us immediately and we will do our best to help you
any way we can.
Why are there similar or worse seats at a higher
price?
- Our website lists tickets held by
different sources. Therefore, not everything listed actually comes
from our internal inventory. As a result, prices for seats worse
than others may actually be priced higher. These different sources
listing their tickets determine their own prices, which may be more
or less than our listings. Therefore, customers will see worse seat
tickets listed at higher prices.
What is Ticketfast?
- Ticketfast tickets are the new
form of print-your-own tickets being offered by Ticketmaster. Due
to security agreements with various agents, unless otherwise noted,
Ticketfast tickets are printed and shipped to the customer just as
any other ticket would be. Ticketfast tickets are as valid as
traditional hard tickets. The name printed on the ticket belongs to
the individual whose credit card was used to purchase the ticket
originally; however, this does not require that individual to be
the one using the ticket.
How can tickets listed on the website not be
available?
- Unlike most of our competitors,
the website you are viewing is updated in real-time. Even still,
unfortunately, tickets are sometimes sold by another agency between
their updates to our system. We have strict requirements for the
agencies we work with so this is rarely a problem. If tickets you
purchased are no longer available, we will try to upgrade your
seats at no additional cost or you may cancel and refund your order
if you prefer.
How do I contact you?
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